Refund Policy
Last updated:18-11-2025
At Boetiek Fabriek, we want you to be happy with your purchase. Not satisfied? Please review our policy below.
Returns
Returns are accepted within 30 daysof delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.
Non-returnable items
Certain items cannot be returned, such as:
- Offers
- Digital products
- Gift cards
- Perishable products or personal care items
Refunds
Once your return is received and inspected, we'll notify you. If approved, your refund will be processed through your original payment method.
Please note that it may take up to 14 business daysfor the refund to appear.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please contact us at info@jxr-products.com.
Returns
Customers are responsible for return shipping costs unless the item was damaged or shipped incorrectly.
Damaged or incorrect items
If your item arrives damaged or you receive the wrong product, please contact us within 7 daysand send us photos. We will then resolve the issue.
Contact us
For questions or to request a return, please email us at:
info@jxr-products.com
Company Name:JXR LTD
Address:
71-75, Shelton Street,
Covent Garden, London,
WC2H9JQ
Registration number:16828867